BlueEye FAQ
How can I change BlueEye language?
The language shown in BlueEye can be changed by tapping the menu button in the site list, then choose settings and language. This will change the text language of buttons, options, etc. If the zone/area/PGM labels are not displayed correctly, it may ...
How can I enable/disable biometric login?
In order to enable/disable biometric login, the biometric needs to first be enabled/configure from the phone settings. Afterwards the biometric login can be enabled/disabled from BlueEye, by tapping on the menu button and choosing settings, then ...
How can I add a static IP site in BlueEye?
In order to add a static IP site in BlueEye, please tap on the + button: 1. Tap on the 3 dots on the top right corner and select "Use Static IP without Swan" 2. Add a site name 3. Tap on the magnifier icon (search) to find your IP150/+ module 4. ...
My Swan site subscription will expire soon, how can I renew it?
In order to renew the subscription, please login to the site, then tap on the menu button and select "billing". There you can choose to renew the site subscription by 1 or 3 years. After choosing the period, the credit card credentials will have to ...
My Swan site subscription has expired, how can I renew it?
When the site subscription expires, a "Renew" button appears in the app, in the site list screen (home screen). Tapping on it will open the payment screen.
The Google Pay option (for supported countries) is not available when trying to pay for the subscription, only the credit card.
The phone has to be set up for Google Pay by adding a credit card before the choice will appear. Please navigate to phone Settings to setup Google Pay.
Cannot double tap for quick arming in Insite Gold on my MG5050 panel.
The Double tap quick arming, is not supported in Insite Gold app on v.4.xx panel versions.
The Apple Pay option (for supported countries) is not available when trying to pay for the subscription, only the credit card.
The phone has to be set up for Apple Pay/Google Pay by adding a credit card before the choice will appear. Please navigate to phone Settings > Wallet & Apple Pay> Add Card.
What is the minimum OS versions for running BlueEye?
IOS 13.4, (iPhone 6S an above) and Android 7 ( Android 9 or above recommended - much smoother operation)
Does BlueEye support HD77/78/88 cameras?
No, BlueEye does not support HDxx cameras.
What`s the difference between BlueEye and Insite Gold?
Please find below what are the changes for BlueEye: - Support for Paradox Dorbell - Fresh design - Simple menu configuration - Separate screen for event list, areas and zones - Create site featured only in the Installer Menu - Removed support for ...