Why am I not receiving Critical Alerts on iOS for my legacy site?
iOS Critical Alerts—which bypass silent and "Do Not Disturb" modes for urgent events—are currently supported exclusively on M-Series platforms.
Related Articles
Why do iOS devices receive two panic push notifications with different timestamps?
When a panic event is triggered on an iOS device, the system generates two distinct alerts from different architectural sources, leading to the timestamp discrepancy: Panel Panic: This alert originates directly from the local control panel and ...
How can I check my Swan site details? (Site ID, email address)
The site details can be checked after logging in to the site. Tapping on the menu button and then on the name of the site will open the site details page. In the site list, long press on the site, then tapping on the "i" (info) icon will present the ...
How do I add an existing site to another phone?
The site can be added on another phone by tapping on the + button and entering the site Token or site ID and email address or the panel serial number of the site.
How do I delete a Swan site from BlueEye?
To delete a site, please long press on the site in the site list screen, then tap on the "Bin" icon. Please note that Swan sites are deleted only from the phone, not from the Swan server. To add the site back, please tap on the + button and enter the ...
The sound notifications does not mute in "Do not disturb mode" on IOS devices.
Unfortunately, right now Apple’s APIs do not allow our app to override Do Not Disturb mode or the system volume on iOS. If this changes in the future and Apple exposes public APIs for this, we can investigate ways to implement the feature to override ...