What is the format of a push notification?
The format of Insite Gold event is: Event type/Date/Hour/Site ID/Area/User
The format of phone notification event is: Site ID/Area/user/Event type/Date/Hour
In case arming/disarming is done via keyswitch or quick arming, the user will appear as "unknown", as keyswitch is not associated to an user.
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I`m not receiving push notifications or I`m receiving delayed push notifications.
For Android devices please activate the “Notifications in background” option from the setting menu, found in the site list screen. For IOS devices, please login to your site, go to push notifications settings menu and tap on "Restart Push ...
Is there a user manual for Insite Gold?
Yes, please find the user manual here.
Are stay/sleep arm push notifications shown in the app?
Stay/sleep arm push notifications will show as full arm, as they are not yet implemented separately in the app.
How can I change Insite Gold language?
The language shown in Insite Gold can be changed by tapping the menu button in the site list, then choose settings and language. This will change the text language of buttons, options, etc. If the zone/area/PGM labels are not displayed correctly, it ...
I cannot connect to my Swan site. What should I do?
We have released a new app called BlueEye, which has an improved user interface, new features and it`s constantly being developed. In BlueEye we have introduced a reset feature in the latest version. If the connection cannot be made, a pop-up with a ...