The time displayed in the push notifications is not correct.
The time in the app follows the panel time. Please
set the correct time on the panel from the system keypad.
I`m not receiving push notifications or I`m receiving delayed push notifications.
For Android devices please activate the “Notifications in background” option from the setting menu, found in the site list screen. For IOS devices, please login to your site, go to push notifications settings menu and tap on "Restart Push ...
Are stay/sleep arm push notifications shown in the app?
Stay/sleep arm push notifications will show as full arm, as they are not yet implemented separately in the app.
If the phone is powered off or it has no internet connection, when is switched on, the notification/events are not received with the correct timestamp
This is a known limitation of the Insite Gold app on Android devices. If the mobile device is turned off or it has no internet, when powered back on, the notifications will arrive with the date and time of the device's power-up. On IOS devices, it ...
Can alarm sound for push notifications be muted in the app?
Due to security reasons, the alarm sound notifications cannot be muted. Other types of notifications can be muted.
The sound notifications does not mute in "Do not disturb mode" on IOS devices.
Unfortunately, right now Apple’s APIs do not allow our app to override Do Not Disturb mode or the system volume on iOS. If this changes in the future and Apple exposes public APIs for this, we can investigate ways to implement the feature to override ...