My Swan site subscription will expire soon, how can I renew it?
In order to renew the subscription, please login with the master code to the site, then tap on the menu button and select "billing". There you can choose to renew the site subscription by 1 or 3 years.
After choosing the period, the credit card credentials will have to be entered.
- The subscription can be renewed if the site has less than 120 days remaining
- If you are not using the master code, the billing menu will not show. In this case, you can renew the subscription only when the site expires. To do so, when the site expires, tap on the "Renew" button found near the site, in the site list.
My Swan site subscription has expired, how can I renew it?
When the site subscription expires, a "Renew" button appears in the app, in the site list screen (home screen). Tapping on it will open the payment screen.
Does the site subscription renew automatically when the site expires?
Insite Gold does not have an automatic renewal subscription, it needs to be manually renewed .
How do I delete a Swan site from Insite Gold?
To delete a site, please tap on the 3 dots near the site name, then tap on the "Bin" icon, in the site list (home page). Please note that Swan sites are deleted only from the phone, not from the Swan server. To add the site back, please tap on the + ...
How can I check my Swan site details? (Site ID, email address)
The site details can be checked only if you are using the master code to login. Tapping on the 3 dots near the site ID (in the site list) and then tapping on the "i" (info) icon will present the site details. If you are already logged in, tapping the ...
How do I pay for the subscription plan?
The subscription can be paid only from the app, by credit/debit card. (Visa or Mastercard). Gpay (Google Pay) and Apple Pay are also accepted. If the site is expired, the site can be paid by anyone, by tapping on the "Renew" button in the site list. ...