Information (Troubles) icon in top right corner of the app is missing.

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• What is the (M) icon that is displayed near the area?

  The (M) icon represents alarm in memory, meaning that an alarm was triggered on the area. For sites with latest panel version or for sites with HD cameras, the alarm in memory can be cleared from the app. In order to do so, please tap on the "M" ...

• I cannot connect to my Swan site. What should I do?

  We have released a new app called BlueEye, which has an improved user interface, new features and it`s constantly being developed. In BlueEye we have introduced a reset feature in the latest version. If the connection cannot be made, a pop-up with a ...

• Is there a user manual for Insite Gold?

  Yes, please find the user manual here.

• Are stay/sleep arm push notifications shown in the app?

  ​Stay/sleep arm push notifications will show as full arm, as they are not yet implemented separately in the app.

• What does the "access denied" icon represents when arming an area?

  This icon (below) appears when the area is armed from the system keypad, in "instant arming" mode.