I cannot connect to my site. What should I do?
Please note that we have introduced a reset feature in the latest BlueEye version. If the connection cannot be made, a pop-up with a reset button should appear, to reset the connection.
Please update BlueEye from the latest version from Google Play (Android) or App Store (IOS).
Note:
- Only IP150/+, PCS265LTE and PCSV7 modules can be rebooted ( not available for PCS250/PCS260/PCS265)
Related Articles
Do I need to pay for BlueEye for each user/device used?
BlueEye is paid per site, not per user (phone). An unlimited number of devices can connect to the site, without the need to pay another subscription.
How can I check my Swan site details? (Site ID, email address)
The site details can be checked after logging in to the site. Tapping on the menu button and then on the name of the site will open the site details page. In the site list, long press on the site, then tapping on the "i" (info) icon will present the ...
How do I add an existing site to another phone?
The site can be added on another phone by tapping on the + button and entering the site Token or site ID and email address or the panel serial number of the site.
How do I delete a Swan site from BlueEye?
To delete a site, please long press on the site in the site list screen, then tap on the "Bin" icon. Please note that Swan sites are deleted only from the phone, not from the Swan server. To add the site back, please tap on the + button and enter the ...
My Swan site subscription has expired, how can I renew it?
When the site subscription expires, a "Renew" button appears in the app, in the site list screen (home screen). Tapping on it will open the payment screen.