How do I change the email address for my SWAN site?
Email address change is not an available option from the application. We can do it for you, from the database. Please send an email address to firstname.lastname@example.org
from the current email address on which the site is registered to and provide the following details:
1. Site ID
2. Current email address
3. New email address
4. First name
5. Last name
Due to security reasons, the email change request will have to come from the same email address to which the site is registered to.
How do I delete a Swan site from Insite Gold?
To delete a site, please tap on the 3 dots near the site name, then tap on the "Bin" icon, in the site list (home page). Please note that Swan sites are deleted only from the phone, not from the Swan server. To add the site back, please tap on the + ...
How can I check my Swan site details? (Site ID, email address)
The site details can be checked only if you are using the master code to login. Tapping on the 3 dots near the site ID (in the site list) and then tapping on the "i" (info) icon will present the site details. If you are already logged in, tapping the ...
How can I change Insite Gold language?
The language shown in Insite Gold can be changed by tapping the menu button in the site list, then choose settings and language. This will change the text language of buttons, options, etc. If the zone/area/PGM labels are not displayed correctly, it ...
How do I change the site ID of my Swan site?
The site ID can be changed only by the master user. Please login to the site with the Master code, then tap on the menu button and chose "Edit site".
How can I add a static IP site in Insite Gold?
In order to add a static IP site in Insite Gold, please tap on the + button: 1. Toggle static IP button to ON 2. Add a site name 3. Site ID and email address are not necessary (to be entered if the static IP will be added in parallel with an existing ...