How can I contact Paradox Support?
You can contact the Support Team by sending an email to insitegoldsupport@paradox.com or by opening a ticket in the www.support.paradox.com Helpdesk.
Related Articles
Does Insite Gold support tablets?
For Android tablets, Google decides based on the hardware and services. If a device is unsupported, it will not show in Google Play and the install button will not be available. Apple tablets are supported only when running IOS 8 and up. However, ...
My phone Operating System auto updated and now the app stopped working.
Please uninstall the app and re-install it. If the issue persists, please contact us at insitegoldsupport@paradox.com.
Panic button is not working, what should I do?
Not all panels have support for panic, depending on the hardware and firmware. Please contact your system installer for further help
I`m not receiving push notifications or I`m receiving delayed push notifications.
For Android devices please activate the “Notifications in background” option from the setting menu, found in the site list screen. For IOS devices, please login to your site, go to push notifications settings menu and tap on "Restart Push ...
How do I delete a Swan site from Insite Gold?
To delete a site, please tap on the 3 dots near the site name, then tap on the "Bin" icon, in the site list (home page). Please note that Swan sites are deleted only from the phone, not from the Swan server. To add the site back, please tap on the + ...