How can I change the time and date in the app?
Time and date in BlueEye follows the panel time and date. Please change the date and time from the system keypad.
How can I change BlueEye language?
The language shown in BlueEye can be changed by tapping the menu button in the site list, then choose settings and language. This will change the text language of buttons, options, etc. If the zone/area/PGM labels are not displayed correctly, it may ...
The time displayed in the push notifications is not correct.
The time in the app follows the panel time. Please set the correct time on the panel from the system keypad.
Can I change a paying credit card?
As the app does not automatically renew the subscription or store card credentials, the card details need to be entered for each payment.
Are stay/sleep arm push notifications shown in the app?
Stay/sleep arm push notifications will show as full arm, as they are not yet implemented separately in the app.
If the phone is powered off or it has no internet connection, when is switched on, the notification/events are not received with the correct timestamp
This is a known limitation of the BlueEye app on Android devices. If the mobile device is turned off or it has no internet, when powered back on, the notifications will arrive with the date and time of the device's power-up. On IOS devices, it comes ...