Paradox Customer Support | Knowledge Base

Recent Articles
Can I migrate from Insite Gold to BlueEye for free?
Yes, you can just add your Insite Gold site to Blue Eye, to use it with the new app. There are no additional costs when switching to BlueEye. You can do this by entering BlueEye app, tapping on the + button and enter the site ID and email address, or ...
Why does some zones have a red border in BlueEye?
The red border it's a new implementation indicating the zones which can generate alarm. This option is avilable only for MG/SP+ and EVOHD+ series. In the image, the system is not armed but zones 7 and 8 are set on 24h Burglary, meaning that they can ...
How do I add an existing site to another phone?
The site can be added on another phone by tapping on the + button and entering the site Token or site ID and email address or the panel serial number of the site.
The time displayed in the push notifications is not correct.
The time in the app follows the panel time. Please set the correct time on the panel from the system keypad.
How many Swan sites can be added on a device (phone)?
There is no limitation on the number of sites.

Popular Articles
I`m not receiving push notifications or I`m receiving delayed push notifications.
For Android devices please activate the “Notifications in background” option from the setting menu, found in the site list screen. For IOS devices, please login to your site, go to push notifications settings menu and tap on "Restart Push ...
What`s the difference between BlueEye and Insite Gold?
Please find below what are the changes for BlueEye: - Support for Paradox Dorbell - Fresh design - Simple menu configuration - Separate screen for event list, areas and zones - Create site featured only in the Installer Menu - Removed support for ...
Is there a user manual for Insite Gold?
Yes, please find the user manual here.
How can I use the Panic function?
There are 2 types of panic in Insite Gold: Panel panic and Geolocation panic. Panel Panic - needs to be programmed in the panel. A panic signal will be triggered locally in the panel (audible or silenced - depends on how it's programmed). This ...
What payment methods are accepted?
Only the following cards are accepted on Insite Gold payment system: Worldwide: Visa and Mastercard Only for US and Europe: Discover JCB and Diners Maestro AmEx is NOT available We also accept GPay (Google Pay) and Apple Pay and PayPal.

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