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Insite Gold FAQ
Insite Gold Frequently Asked QuestionsBlueEye FAQ
BlueEye Frequently Asked Questions
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If the communication module internet connection is lost, after recovering it will send the pending push notifications?
If the module remains without internet, the push notifications are not sent anymore. When the module recovers internet connection, the push notifications from the past are not received, only the ones from that moment forward.Cannot edit PGM labels or settings on SP4000/SP65.
SP4000/SP65 has a limitation by design for Editing PGM or to assign a zone.In BlueEye, you can create a simultaneous connection via both SWAN and a static IP address. In this case, what will be the priority of the connection?
The static IP connection should have priority.Can I backup existing sites in the BlueEye app?
The backup of existing sites in the BlueEye app is done by accessing the Settings, then the Export Sites button. To import the Sites backup file tap the setting button, and select the Import Sites option, then locate the backup file and select it.Unable to open the invoice in the BlueEye app's Menu > Billing > Invoices, due to a corrupted or damaged file error.
Kindly note that if the subscription was paid from the Insite Gold app, the invoice generated cannot be opened through the BlueEye app. Only invoices generated from payments made directly through the BlueEye app can be opened.
Popular Articles
What`s the difference between BlueEye and Insite Gold?
Please find below what are the changes for BlueEye: - Support for Paradox Dorbell - Fresh design - Simple menu configuration - Separate screen for event list, areas and zones - Create site featured only in the Installer Menu - Removed support for ...I cannot connect to my Swan site. What should I do?
We have released a new app called BlueEye, which has an improved user interface, new features and it`s constantly being developed. In BlueEye we have introduced a reset feature in the latest version. If the connection cannot be made, a pop-up with a ...Can I migrate from Insite Gold to BlueEye for free?
Yes, you can just add your Insite Gold site to Blue Eye, to use it with the new app. There are no additional costs when switching to BlueEye. You can do this by entering BlueEye app, tapping on the + button and enter the site ID and email address, or ...My Swan site subscription has expired, how can I renew it?
When the site subscription expires, a "Renew" button appears in the app, in the site list screen (home screen). Tapping on it will open the payment screen.Is there a user manual for BlueEye?
Yes, please find the user manual here.