I cannot connect to my site. What should I do?
Please note that we have introduced a reset feature in the latest BlueEye version. If the connection cannot be made, a pop-up with a reset button should appear, to reset the connection. Please update BlueEye from the latest version from Google Play ...
Which Provision NVRs/DVRs are compatible with BlueEye app for live viewing?
Please find below (or attached) a list of compatible Provision NVRs/DVRs: DVR Chanels Models 4 SH-4100A5-2L(MM) 4 SH-4100A5N-2L(MM) 4 SH-4050A5-5L 4 SH-4050A5N-5L 4 SH-4050A5-5L(MM) 4 SH-4050A5N-5L(MM) 4 SH-4050A5-8L 4 SH-4050A5N-8L 4 ...
How do I change the email address for my SWAN site?
The email address of the site can be changed by the master user (login with master code) from BlueEye app. Just login to the site with the master user, then access the menu button and tap on your site name. Here you will find the "master email" that ...
Which DVRs/NVRs are compatible with BlueEye?
BlueEye is compatible only with Provision DVRs and NVRs for now. The NVR/DVR needs to have NAT2 routing service, to allow viewing. The integration is only for NVRs and DVRs, its not compatible directly with IP cameras. You can find attached the ...
Can I migrate from Insite Gold to BlueEye for free?
Yes, you can just add your Insite Gold site to Blue Eye, to use it with the new app. There are no additional costs when switching to BlueEye. You can do this by entering BlueEye app, tapping on the + button and enter the site ID and email address, or ...