Paradox Customer Support | Knowledge Base

Recent Articles
Cannot edit PGM labels or settings on SP4000/SP65.
SP4000/SP65 has a limitation by design for Editing PGM or to assign a zone.
In BlueEye, you can create a simultaneous connection via both SWAN and a static IP address. In this case, what will be the priority of the connection?
The static IP connection should have priority.
Can I backup existing sites in the BlueEye app?
The backup of existing sites in the BlueEye app is done by accessing the Settings, then the Export Sites button. To import the Sites backup file tap the setting button, and select the Import Sites option, then locate the backup file and select it.
Unable to open the invoice in the BlueEye app's Menu > Billing > Invoices, due to a corrupted or damaged file error.
Kindly note that if the subscription was paid from the Insite Gold app, the invoice generated cannot be opened through the BlueEye app. Only invoices generated from payments made directly through the BlueEye app can be opened.
How to insert the VAT number in the app if it contains letters?
Please note that VAT numbers containing letters, need to be typed with capital letters

Popular Articles
What`s the difference between BlueEye and Insite Gold?
Please find below what are the changes for BlueEye: - Support for Paradox Dorbell - Fresh design - Simple menu configuration - Separate screen for event list, areas and zones - Create site featured only in the Installer Menu - Removed support for ...
I cannot connect to my Swan site. What should I do?
We have released a new app called BlueEye, which has an improved user interface, new features and it`s constantly being developed. In BlueEye we have introduced a reset feature in the latest version. If the connection cannot be made, a pop-up with a ...
I`m not receiving push notifications or I`m receiving delayed push notifications.
For Android devices please activate the “Notifications in background” option from the setting menu, found in the site list screen. For IOS devices, please login to your site, go to push notifications settings menu and tap on "Restart Push ...
My Swan site subscription has expired, how can I renew it?
When the site subscription expires, a "Renew" button appears in the app, in the site list screen (home screen). Tapping on it will open the payment screen.
How many Swan sites can be added on a device (phone)?
There is no limitation on the number of sites.

Knowledge Base